Refund & Return Policy

We have a 3-day replacement policy, which means you have 3 days after receiving your item to request a replacement.

IMPORTANT POINTS ABOUT OUR RETURN POLICY

- REPLACEMENTS WILL ONLY BE ISSUED AFTER INSPECTION

- UNBOXING VIDEO IS A MUST TO INITIATE A RETURN

Our 3-day replacement policy is applicable only to the following cases:

  • Wrong Item Received - must be verified via unboxing video
  • Defective or Damaged item received - must be verified via unboxing video

The following cases will NOT be eligible under our 3-day replacement policy:

  • Any item that has been damaged or washed by customer.
  • Any item not sent in its original packaging along with the original box and inserts.
  • Any item not in its original condition.

To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with inserts, and in its original packaging.

- Based on the pictures and unboxing video shared by the customer, our team will determine whether a replacement or return is warranted. Decision of our team in this regard is final.

- In case of Prepaid Orders - if customer is unavailable or delivery could not be made successfully by our courier partners, refunds will be issued to in-store wallet after deducting shipping fees.

- We are not responsible if the customer overpays to the courier person without observing the COD amount on the bill.

- If the customer contacts us after the 3 day return policy has lapsed, SimpleObjectz will not be catering to those requests.

- For Customised products there will be no refund / return / Exchange.

Approved returns will only be given replacement by SimpleObjectz. No refunds will be issued to UPI IDs or Bank accounts.

To start a return/replacement:

1. Mail us your order number and phone/email at feedback@simpleobjectz.com

2. You will be given an option to return your item.

3. Include your order number, photos and videos of the damaged product and any comments.

4. If your order is eligible for a return, we will initiate a return courier request.

5. After the courier partner has returned the product, we will inspect and upon approval and issue a replacement.

In case a courier partner is not available for return pickup from your pincode (unfortunately, not all courier partners offer return services) - you need to courier the product back to us and we will issue the replacement when the product is delivered to us and inspected.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned or replaced. We do not issue refunds for our Premium range products - however, we offer free 6 month replacement on our Premium range. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Our Commitment

While we don't offer refunds on our products, we're here to help if something isn't quite right. We're happy to facilitate exchanges for different products, subject to the conditions outlined below.

  •  We've established this policy to maintain our commitment to quality and hygiene standards. However, we remain dedicated to finding the right solution for you through our exchange program whenever possible.
  • Shipping Charges: Please note that shipping charges are non-refundable.
  • Freebies: If your order included any complimentary items, these must be returned along with the product when requesting an exchange.

For specific queries regarding returns, please don't hesitate to Contact Us.

Exchanges

We Provide Exchanges in Size provided customer pays the Difference amount. 

Cancellation Policy

Pre-Paid Orders:

  • Cancellations and refunds are available only if your order hasn't been dispatched from our warehouse.
  • Once dispatched, pre-paid orders cannot be cancelled or refunded.

Important Note:

  • Partially paid orders that are rejected at the time of delivery are non-refundable. We appreciate your understanding on this matter.

Contact Us

We will notify you once we’ve received and inspected your return, and let you know if the replacement was approved or not. If approved, replacement will be issued accordingly.
If more than 15 business days have passed since we’ve approved your return, please send us a Email : feedback@simpleobjectz.com

(Also, please note: All pictures of the products shown on our website are for illustration purpose only. Actual product may vary at times due to color enhancement on your personal computer, laptops or even mobile phones.Color assistance we offer on our website or either by e-mail messages are NOT guaranteed to be the same as the shown image color, because there is always a possibility or slight difference in terms of brightness due to photography)